Noble's Policy Builder and Log
Turning Automated Decisions into Clear, Actionable Answers
Noble’s Policy Builder enables businesses to generate automated credit decisions—but users lacked visibility into why those decisions occurred.
My Role
UX flows & user scenarios
UI design
Prototyping
Design system contributions
Overview
Simplifying how companies make financial decisions
Noble simplifies how companies make financial decisions. It automates onboarding, underwriting, and monitoring in one unified platform.
At Noble, policy outcomes were technically correct—but operationally opaque. Underwriters could see decisions, but not understand or act on them. This created a hidden dependency on engineering and slowed critical business workflows.
This redesign transformed a static, “view-only” experience into an interactive, diagnostic tool—giving underwriters clear insight into policy outcomes, errors, and next steps.
Key Imact
I designed a dynamic results interface that exposes both decision outcomes and the logic behind them.
Increased transparency into automated decisions with added visibility to conditional pass/fail credit checks and details to onboarding statuses (Approved, Pending Review, Rejected, Error)
Enabled self-serve troubleshooting by surfacing root causes of failures and reducing time spent interpreting the results
Consolidated complex data into a single interface for auditing and providing access to underlying logic (e.g., JSON) for advanced users
Key Design Move
A side panel overlay allows users to explore detailed data without losing context—keeping the main results view intact while enabling deep inspection.
Core Problem
Bringing Clarity to System Decisions
The original experience surfaced results—but not reasoning. Users couldn’t:
Understand why a policy failed or stalled
Investigate “Pending Review” decisions
Diagnose errors or rerun policies independently
This resulted in reducing the potential for human error by interpreting results for underwriters who needed to make high-stakes credit decisions quickly and confidently.
Product Strategy
Turning Confusing Results into Clear Answers
Instead of just “adding more visibility,” I wanted to help people understand what happened, why it happened, and what to do next.
Clarity over oversimplification
Underwriting is complex, and hiding details doesn’t help. The goal was to make it easier to understand—not to water it down.
Start simple, then go deeper
Give people a clear answer upfront, with the ability to dig into the details without losing their place.
Make it useful, not just informative
It wasn't enough to show the decision for each step—users needed to be able to act on it and make changes if necessary.
Outcome & Summary
Evaluate, Troubleshoot, Action
The solution was validated through strong internal feedback and positive user response, demonstrating clear improvements in usability and clarity.
The redesigned experience enabled users to move beyond simply viewing outcomes to actively understanding and acting on them. By making decision logic transparent and accessible, it supports faster, more confident underwriting without relying on personal bias and interpretation.
What Users Can Now Do
Trace every decision back to its originating data
Identify exactly where a policy failed
Resolve certain issues immediately
Rerun policies with confidence
Challenges & Tradeoffs
High system complexity required deep collaboration with engineering
Early concepts (e.g., progress bars) proved unscalable and space-inefficient
Tight timelines led to premature reliance on UI components over foundational exploration